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Today in
S.C.V. History
March 19
1875, 1:35PM - Outlaw Tiburcio Vasquez hanged in San Jose [story]

[TSA] – The Transportation Security Administration has taken steps to complete efforts to meet the recommendations set forth in a recent report from the Government Accountability Office entitled “Transportation Security Administration Could Improve Complaint Process.”

The report contained recommendations for TSA, aimed at streamlining the existing processes by which the agency receives positive and negative feedback from the public. They include establishing a consistent policy for receiving complaints, a process to systematically analyze information on complaints from all mechanisms and a policy for informing passengers about the screening complaint processes and mechanisms to share best practices among airports. TSA concurred with each recommendation from GAO.

“TSA is committed to ensuring all travelers have consistent, quality methods of reaching TSA and providing direct feedback,” said TSA Administrator John S. Pistole. “We appreciate GAO’s review of this important topic and anticipate completing the recommendations in early 2013.”

TSA screens approximately 1.8 million travelers each day, and of those, just .01 percent of travelers file a complaint with the agency.

Travelers can reach TSA through the TSA Contact Center at 1-866-289-9673 and TSA-ContactCenter@dhs.gov and also by visiting the TSA website. For additional information about providing feedback to TSA, [click here]. Last year, TSA launched TSA Cares, a helpline designed to assist travelers with disabilities and medical conditions. Individuals in need of assistance can call 1-855-787-2227 prior to travel.


About the TSA

The Transportation Security Administration (TSA) was created in the wake of September 11, 2001, to strengthen the security of the nation’s transportation systems and ensure the freedom of movement for people and commerce. Today, TSA secures the nation’s airports and screens all commercial airline passengers and baggage. TSA uses a risk-based strategy and works closely with transportation, law enforcement and intelligence communities to set the standard for excellence in transportation security. TSA’s workforce is comprised of approximately 50,000 frontline officers who screen approximately 1.8 million travelers each day at more than 450 airports nationwide. For more information about TSA, please visit our website at www.tsa.gov.

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1 Comment

  1. Fisher1949 says:

    TSA always promises to do the right thing but never does. Out of the 600 million passengers screened annually, TSA receives calls from about 750,000 of them, TSA claims only 8 percent of those calls consist of complaints about TSA service but GAO estimates that the number of complaints is at least 400,000 when those made to airports, airlines and other venues are included.

    What are the options when there is no complaint venue or means of recourse for abuses or crimes by screeners except through TSA? There are laws to protect citizens from abuses by police for a reason and the same standards should be applied to TSA.

    Maybe TSA can explain how keeping a known pedophile, Thomas Harkin, working at Philadelphia airport six months after he was exposed is keeping our skies safe. Or how pulling the dress off of a 17 year old on a church trip and exposing her breasts to her classmates and everyone at the checkpoint is protecting her?

    Maybe TSA will explain how having over a dozen screeners smuggling drugs and guns through our airports in the past 24 months is essential to airport security or why 103 TSA workers arrested in the last 24 months including 15 arrested for child sex crimes, 29 for theft, 12 for smuggling and one for murder is acceptable.

    In October TSA screener, Paul Magnuson, was arrested for raping a young boy he was mentoring. An ABC sting operation in September resulted in the arrest of TSA screener Andy Ramirez who stole the iPad from an Orlando checkpoint. One week earlier, TSA screener at Ft. Lauderdale, Andrew Smeal, was arrested for child pornography. He had been hired by TSA a month before while he was under investigation by the FBI. Clearly TSA is not properly investigating employees.

    There were no airline attacks between 2002 and 2010 and TSA didn’t grope children, strip search elderly women or take nude photos of people.. After eleven years TSA hasn’t caught one terrorist or even identified one legitimate attempt.

    There have been no attacks on bridges, buildings, public events or shopping malls and TSA isn’t near any of those so their value at airports is doubtful at best.

    TSA needs to be replaced with something that actually works before their corruption and incompetence results in a tragedy.

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SCV NewsBreak
Monday, Mar 19, 2018
March 24: SCV ‘March for Our Lives’ Rally to ‘Demand Safe Schools’
Santa Clarita Valley students, teachers, families and supporters will gather for a "March for Our Lives" rally at Marketplace Park in Valencia on Saturday, March 24, starting at 10 a.m., to demand an end to gun violence in schools.
Monday, Mar 19, 2018
Beach Use Advisory Extended Through Tuesday
Los Angeles County Interim Health Officer Dr. Jeffrey Gunzenhauser has extended a county beach use advisory through Tuesday night at 10 due to runoff from the recent rainfall.
Monday, Mar 19, 2018
Knight’s Security Clearance Act Passes Unanimously in Senate
The United States Senate has passed H.R. 3210, the Securely Expediting Clearances Through Reporting Transparency or SECRET Act introduced by Representative Steve Knight (R-CA), by unanimous consent.
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Two crimes were listed on the SCV Sheriff's Station's Public Safety and Crime Information Report for Stevenson Ranch (Zone 3) for the period from February 26 to March 11, 2018.
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1875, 1:35PM - Outlaw Tiburcio Vasquez hanged in San Jose [story]
1919 - Swall Hotel in Newhall burns down (corner Main & Market) [story]
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The 2018 SXSW Film Festival, which runs from March 9 to 18, announced its Jury and Special Award winners on Tuesday with CalArts alumni taking home some of the top prizes.
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County Boys and Girls Club Alliance Names 2 ‘Youth of the Year’ Honorees
Newhall School District administrators will host an information/enrollment meeting for families that may be affected by the possible closure of the Einstein Academy at Stevenson Ranch Elementary School on Wednesday, March 21, starting at 6:30 p.m.
March 21: Newhall School District Info Session for Einstein Families
The SCV Chamber of Commerce-sponsored NextSCV group for young business professionals ages 21-40 will tour Scorpion's new Valencia headquarters on Wednesday, March 28 starting at 5:30 p.m.
March 28: Young SCV Professionals to Tour Scorpion HQ
The Bureau of Land Management has made available for public review a draft Supplemental Environmental Impact Statement and draft Land Use Plan Amendment that aim to manage dispersed recreation visitation over an extensive area in the Mojave Desert.
BLM Issues EIR for Mohave Desert Use, Seeks Public Comment
The TMU Mustangs men's basketball team lost to Peru State College 106-104 in overtime at the NAIA Division 1 National Championship tournament opener in Kansas City Wednesday night.
TMU Men’s Hoops Team Upset by Peru State in First Round
The Master's University doubled up the University of Antelope Valley 8-4 on a cloudy and cold Wednesday afternoon in Placerita Canyon.
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The Golden Oak Adult School will host its second annual Open House at the school on Tuesday, March 27 from 4 p.m. to 7 p.m.
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The Los Angeles County Board of Supervisors on Tuesday approved a $2.7 million payment to the family of a man fatally shot by a sheriff's deputy in Santa Clarita on January 14, 2016.
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Local developer Pardee Homes will host a grand opening paw-ty for the new Dogwood Park dog park in the Aliento neighborhood of Canyon Country on Saturday, March 17 from 9 a.m. to 11 a.m.
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The nonprofit Los Angeles County Animal Care Foundation will host a "Wild for Animals" benefit at Centre Pointe Plaza in Santa Clarita to raise funds for the Castaic Animal Care Center on Saturday, May 19 starting at 6 p.m.
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