In its continuing effort to make online services easier to access so people don’t have to wait in line at its offices, the California Department of Motor Vehicles has redesigned portions of the website for easier access to the most frequently used online services.
Visitors to the DMV homepage will find a series of buttons that prioritize services such as driver license and vehicle registration renewal, electronic driver license and identification card application, REAL ID information, and scheduling an appointment.
The REAL ID page incorporates informational graphics to provide a clear understanding about the federal compliant driver license and ID card and application requirements.
Icons linking to regularly used transactions are prominently featured on the webpage where visitors can find a complete list of online services.
“We are constantly modernizing our website with the customer in mind,” DMV Director Jean Shiomoto said. “I want to make sure customers can easily find what they’re looking for and get their questions answered quickly and efficiently. Many transactions don’t require a visit to a field office, we hope the new website makes those options clear and easy to use.”
The DMV will continue to assess how the department interacts online with its customers and improve its website content in an effort to improve the customer experience.
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9 Comments
Erika Gamba
Debbie Edmiston
They lie it is still not working.
Debbie Edmiston ??
I just went online and I got a message that the online services are currently unavailable! Hmmmm. ?
“No you can’t audit us but uh….uh….umm….go play with this instead okay?”
The dmv in our city has been a joke for 25 yrs a kiosk won’t fixing the the problem, newer and larger offices are needed to accommodate this city which has been neglected for far to long a time. Two new locations are needed to provide the necessary service required. Election time is approaching and it would be wise to ask a politician if they were aware of this and what the people have been saying about being subjected to such poor service for so long.
Humpdy is broken and cant be fixed with bandaids a 4 new DMV locations I SCV are needed.
I left 2 messages for call backs today. I got called back twice. As soon as I said hello, I was disconnected.
What do I do to speak to a person?