header image

[Sign Up Now] to Receive Our FREE Daily SCVTV-SCVNews Digest by E-Mail

Inside
Weather


 
Calendar
Today in
S.C.V. History
September 25
1970 - Lagasse family helps save Mentryville buildings as Newhall and Malibu brush fires erupt & join into worst fire in SoCal history. Twelve fires over 10 days burn 525,000 acres, kill 13 people and destroy approx. 1,500 structures. [story]
Clampitt fire


Customer satisfaction continues to rise, according to the results of the Santa Clarita Valley Water Agency’s 2023 Customer Opinion Survey.

The survey, conducted by third-party consultant True North Research, found that a growing majority of customers are satisfied with the water service they receive in the Santa Clarita Valley. The results show that respondents are also satisfied with the communication they receive from SCV Water.

“When a similar survey was last conducted in 2019, 80% of participants were satisfied with the overall service they received. That number has grown to nearly 84%, showing the responsiveness of SCV Water to our customers’ needs and taking steps to strengthen already high confidence in our water supply and quality,” said SCV Water Board President Gary Martin.

When asked to rate specific topics, 95.4% of respondents said they were somewhat or very satisfied with SCV Water’s ability to provide reliable water service. Satisfaction was not just limited to water operations, nearly 90% were satisfied with educational outreach for water conservation and 89.7% were satisfied with SCV Water’s overall customer service.

“It’s important to seek feedback from our customers, to make sure our efforts are meeting the needs of our customers,” said General Manager Matt Stone. “But even more important than the high marks are the responses that identify where we can do better.”

As the regional water provider, it is SCV Water’s responsibility to ensure that customers understand the true cost of their water service and how to take advantage of available rebates to lower their monthly bill. To gauge the agency’s performance in that regard, participants were asked about their satisfaction with rebate programs offered and if SCV Water provides good value for the cost of water services. Results included:

— When asked how satisfied they were with rebate programs available, 31% indicated they were “unsure,” which points to an opportunity for better communication on the way customers can save money using rebates.

— When asked their opinion of the cost of water services, 56% of customers felt their bill was too high, yet upon further questioning, two-thirds of customers did not know the cost of water per gallon, and the rest overestimated the cost. Only 4% understood it is less than one penny a gallon. When provided with that information, participants were again asked to rate the value of water services with 53% now rating water as an excellent or good value, and another 26.2% saying the value is fair.

“The results of the survey give us a prime opportunity to sharpen our engagement and outreach efforts to ensure that our customers receive the highest quality service from SCV Water,” added Stone.

To read SCV Water’s full 2023 Customer Opinion Survey results in full visit www.yourSCVwater.com/customersurvey.

The Santa Clarita Valley Water Agency is a full-service regional water agency located in the Santa Clarita Valley. SCV Water provides water service to approximately 75,000 business and residential customers. It was formed on Jan. 1, 2018, when local water suppliers combined into one integrated regional water provider. More information can be found at www.yourSCVwater.com.

Comment On This Story
COMMENT POLICY: We welcome comments from individuals and businesses. All comments are moderated. Comments are subject to rejection if they are vulgar, combative, or in poor taste.
REAL NAMES ONLY: All posters must use their real individual or business name. This applies equally to Twitter account holders who use a nickname.

0 Comments

You can be the first one to leave a comment.

Leave a Comment


Latest Additions to SCVNews.com
The Santa Clarita Community College District Board of Trustees will meet for a special joint meeting with the William S. Hart Union High School District Wednesday, Sept. 27, at 7 p.m.
Sept. 27: COC Board, Hart District Joint Meeting
The city of Santa Clarita’s Film Office released the three productions currently filming in the Santa Clarita Valley for the week of Monday, Sept. 25 - Sunday, Oct. 1.
Three Productions Currently Filming in Santa Clarita
1970 - Lagasse family helps save Mentryville buildings as Newhall and Malibu brush fires erupt & join into worst fire in SoCal history. Twelve fires over 10 days burn 525,000 acres, kill 13 people and destroy approx. 1,500 structures. [story]
Clampitt fire
1997 - Redevelopment of Old Town Newhall begins with groundbreaking of Railroad Avenue improvements [story]
dozer
1948 - Agua Dulce Women's Club organized [timeline]
Women's Club
An art exhibit, My Kind of Town by Justin N. Kim, will be on display at the Canyon Country Community Center, 18410 Sierra Highway, Santa Clarita, CA 91351, now through Dec. 8.
Art Exhibits on Display at Canyon Country Library, Community Center
Last Saturday, I was heartbroken to learn of Deputy Ryan Clinkunbroomer's murder. The 30-year-old Sheriff's deputy's life was taken from him as he was sitting in his patrol car just outside the Palmdale Sheriff's Station.
Kathyrn Barger | In Loving Memory
William S. Hart Union High School District Teacher of the Year Casey Cuny has been honored as one of the top 16 teachers in the county of Los Angeles by the Los Angeles County Office of Education. He is now officially nominated for the California Teacher of the Year.
Valencia High’s Casey Cuny Named One of County’s Top 16 Teachers
California State Senator Scott Wilk, R-Santa Clarita, is pleased to announce that the Santa Clarita Valley Water Agency has been awarded $5 million to improve sustainable groundwater use and storage through the California Department of Water Resources Sustainable Groundwater Management Grant Program.
Wilk Announces $5M Sustainable Groundwater Grant to SCV Water
The Santa Clarita City Council will hold its regular meeting Tuesday, Sept. 26, in open public session at 6 p.m.
Sept 26: City Council Meets to Discuss Proposed Lighting at Central Park
The William S. Hart Union High School District Golden Oak Adult School, a pillar of lifelong learning and community support, will celebrate its 75th anniversary with a special celebration on Thursday, Oct. 26.
Oct. 26: Golden Oak Adult School Celebrates 75 Year Anniversary
Completely redesigned and built in-house by the Information Services division, the city of Santa Clarita will launch a new website under the domain of SantaClarita.gov on Monday, Sept. 25.
City to Launch New SantaClarita.gov Website
Youth sports coaches for Winter Basketball for the city of Santa Clarita Youth Sports leagues are being sought.
Santa Clarita Youth Sports Winter Basketball Coaches Sought
Help beautify Canyon Country on Saturday, Oct. 7, 9 a.m. to noon, during Canyon Country Community Day. Volunteers will help city of Santa Clarita staff paint walls and re-mulch the parkways on Whites Canyon Road between Stillmore Street and Nadal Street.
Oct. 7: Canyon Country Community Day Seeks Volunteers
Cultural events, local history, incredible art, engaging programs for children, what would you like to see in a possible Santa Clarita Museum and Cultural Center? The City of Santa Clarita is exploring the possibility of developing a Museum and Cultural Center to showcase the community’s rich history, cultural heritage and to celebrate the diversity of the city.
Input Sought for Santa Clarita Museum, Cultural Center
Casino rocker Donny Parvo will appear in Old Town Newhall on Saturday, Sept. 23 with his “The Last Ride of the Load Ranger” tour. This is a one-night-only concert to benefit American Legion Post 507.
Sept. 23: Donny Parvo Benefit Concert for American Legion Post 507
The Saugus Union School District Governing Board is seeking applicants to fill the seat of board member Cassandra Love who is resigning her seat as Trustee Area 1 as of Oct. 2.
SUSD Governing Board Seeks Applicants to Fill Board Vacancy
The Los Angeles County Department of Public Health confirmed Friday 177 new cases and two additional deaths from COVID-19 in the Santa Clarita Valley within the last week.
Weekly COVID-19 Roundup: Two New SCV Deaths; 177 New Cases
1923 - Newhall Chamber of Commerce organizes community cleanup day [story]
cleanup day
The Master's University women's volleyball team dominated in a three-set win 25-23, 25-19, 25-16 over the Westcliff Warriors Tuesday night in The MacArthur Center.
Lady Mustangs Dominate Warriors in Straight Sets
Los Angeles County is one of the most diverse counties in the country and the Sheriff’s Department is committed to equally protecting the rights of every member of the community regardless of their race, religion, ethnicity, sexual orientation, physical disability, mental disability, or gender.
LASD Hosts Annual Hate Crimes Summit
In a match that was dominated by physical midfield play, The Master's University men's soccer team lost a non-conference game to the Vanguard Lions 1-0 Wednesday on Reese Field.
Mustangs Drop Non-Conference Game to Vanguard 0-1
Communities of color are often the first and most impacted by the human decisions that contribute to climate change.
CSUN Professor Helps Organize Touring Exhibit
CAMARILLO — College of the Canyons finished in second place, a shot behind tourney host Moorpark College, as the Western State Conference (WSC) event at Sterling Hills Golf Course on Monday. 
COC Women’s Golf Places Second at Sterling Hills
SCVNews.com
%d bloggers like this: