In its continuing effort to make online services easier to access so people don’t have to wait in line at its offices, the California Department of Motor Vehicles has redesigned portions of the website for easier access to the most frequently used online services.
Visitors to the DMV homepage will find a series of buttons that prioritize services such as driver license and vehicle registration renewal, electronic driver license and identification card application, REAL ID information, and scheduling an appointment.
The REAL ID page incorporates informational graphics to provide a clear understanding about the federal compliant driver license and ID card and application requirements.
Icons linking to regularly used transactions are prominently featured on the webpage where visitors can find a complete list of online services.
“We are constantly modernizing our website with the customer in mind,” DMV Director Jean Shiomoto said. “I want to make sure customers can easily find what they’re looking for and get their questions answered quickly and efficiently. Many transactions don’t require a visit to a field office, we hope the new website makes those options clear and easy to use.”
The DMV will continue to assess how the department interacts online with its customers and improve its website content in an effort to improve the customer experience.