LOS ANGELES – Due to a change in vendor operations, the state’s Electronic Benefits Transfer (EBT) System will not be available for cardholders to make cash withdrawals or food purchases from 11:00 p.m. on Saturday, June 23, through 11:01 p.m. on Sunday, June 24, officials with the Los Angeles County Department of Public Social Services (DPSS) announced this week.
DPSS is strongly urging EBT cardholders to withdraw the funds needed to purchase food prior to the 24-hour shutdown period to ensure that benefits are issued and made available to those who need it. DPSS customers use the state-issued card to receive CalFresh food assistance and cash benefits. For many in the county, CalFresh serves as the first line of defense against food insecurity.
In early June, the California Department of Social Services will send notices throughout the state to EBT cardholders, informing them that Florida-based Fidelity Information Services (FIS) will replace Conduent (formerly Xerox) as the EBT card services operator.
The decision to switch was made to improve the current card system, offering more surcharge-free ATMs and point-of-sale markets to utilize EBT benefits. FIS has also committed to providing free, unlimited in-network cash withdrawals and balance inquiries.
Locally, DPSS has initiated a community outreach plan to broaden the dessimination of information needed to minimize any impacts the changeover will have on customers during the 24-hour down period. The department is currently using its main website, social media platforms and outreach to local media outlets to inform and prepare cardholders for the shutdown.
For additional information, DPSS customers are urged to call its Customer Service Center at (866) 613-3777.
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4 Comments
Watch out people, The Entitled are about to flip all the way out because the “free money” cards won’t be working for 48 hours.
Mr. Oso is throwing shade on those who rely on EBT benefits to help supplement the food they feed their families. HOWEVER, before he opens his mouth next time in a lame attempt to make himself seem superior, maybe he should learn how to tell time: 11:00pm Saturday to 11:01pm Sunday is 24 hours, NOT 48.
Dear Pearl
Thanks for pointing out my time reading error.
As a person who pays for your free benefits, your display of anger is exactly what I am referring to.
The Entitled don’t even seem to understand that other people actually pay for their benefits.
Imagine Pearl , if you had to pay for my family’s food, rent and medical expenses.
At that point you might have a different outlook.
So unless you want to start sending me a large part of your paycheck every week how about you show some respect.
Dude get out of here with ur BS..no one cares! Ur not smart or cute! Government should give they take all the our money anyways
…they should be helping people…they have money for wars but can’t feed the poor! ?