Walmart opened its first employee training academy Thursday in Los Angeles County at its Santa Clarita store located at 26471 Carl Boyer Drive.
To recognize the grand opening of the new Academy, Walmart held a celebratory event where the program’s inaugural graduating class of 66 associates walked the stage in caps and gowns.
Academies are a dedicated facility located in, or adjacent to, a Walmart Supercenter where hourly supervisors and department managers receive two weeks of hands-on training that combines both the classroom and the sales floor.
“Our training academies help provide associates with the skills they need to succeed and advance, while creating a better and more consistent customer experience,” said Chad Donath, Walmart regional general manager. “Skills training increases productivity, confidence and knowledge, which leads to greater job satisfaction, personal and professional growth, and reinforces why working at Walmart is a smart career choice.”
Walmart has created a new end-to-end training program called Pathways for associates at all levels of store operations, from entry-level to regional general manager. Hourly frontline supervisors and department managers will attend a dedicated two-week training program at the academy facility as part of Pathways.
· The first week is dedicated to retail fundamentals and gaining core retail skills.
· The second week is dedicated to training on the sales floor to gain the knowledge and skills to run the specific department where the associate works.
· Areas of study include leadership, merchandising, operations, technology and customer service, in addition to the department-specific training.
· Academy graduates will have the skills and confidence to run outstanding departments, lead people and deliver a great customer experience.
Walmart plans to build approximately 200 academies in the U.S. by the end of 2017. Each academy will train associates from approximately 25 nearby stores. Benefits include:
· Making training more accessible to more associates. By being closer to where people work and live, associates can be home each night rather than being away from home for two weeks of training.
· Taking associates out of their home store so they can focus solely on training for two weeks while still utilizing a real-life Walmart sales floor as a training environment.
· Training more than 225,000 associates in 2017.
Each academy will have its own team of dedicated associates with retail operations experience to lead the training. All academy stores go through a rigorous auditing process to make sure they are able to deliver the teaching, training and development that associates should receive at the academy.
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23 Comments
Speed up the cash register folks
And don’t try to stuff everything into one bag when customers are giving you plenty of bags. There is no need to shove 10-20 pounds of groceries into one bag… Especially when the customer has multiple bags for your use. And don’t put chemicals (bleach, toilet bowl cleaner, etc) in with my food please and thank you.
What a crowning achievement
Well if current employees and managers are training them then we are all in trouble….went there to get a Wal-Mart gift card..the cashier had no idea what she was doing….first she tried to add $$ to my credit card…then she charged 3 items to the credit card that didn’t exist…i only was purchasing the gift card…. then when all the extra charges were taken off a manager came to help. After I thought it was all settled I noticed a 58c charge … They said it was a service fee ….there is no service fee for gift cards so they had to take that off my charge….then I asked for an activation confirmation because there was no way I was comfortable the gift card was loaded correctly…no one knew how to do that…. after being there FOREVER I got a confirmation slip. So with the holidays coming up I hope this program will train CURRENT employees and managers how to do gift cards…
Love Walmart, but put that aside, This company is EVIL, If they were to all close up the whole world would be better for it.
Mega Stores like these have (killed) contributed to the down fall of more mom-pop stores and other small business than anything else.
I have always said “They have a bit of everything, but nothing good of anything”. (just enough to put some locals stores out of business)
https://www.forbes.com/sites/clareoconnor/2014/04/15/report-walmart-workers-cost-taxpayers-6-2-billion-in-public-assistance/#20b1366d720b
Thank the Clinton’s
Valerie N Anthony Pelaez your an idiot. lol
https://www.forbes.com/sites/clareoconnor/2014/04/15/report-walmart-workers-cost-taxpayers-6-2-billion-in-public-assistance/#20b1366d720b
I try shopping elsewhere
Training for what?
Just when we thought it couldn’t get any awesomer.
They go and fully redeem them selves
Training? They don’t even pay their employees enough.
Matthew Lewis were not messing around out here
Dakota Ramey
What a giant waste of taxpayers dollars ??
Will it also be a future FEMA camp ? Just wondering because I heard FEMA was using Walmarts for emergency camps
And prepping them pretty well . Just wondering
Don’t buy Walmart.
Save small family own business
This is one of the top 5 worst walmarts ever.. What a joke
Way to go Awesometown
Desiree Carnevali-Wammack
As in, they will “start” training the employees ? they have?
I have to say they are marginally better than before. I really get annoyed when I ask for help( and yes, already looked in all areas I think an item might be) and I get response
1) you can “try”..( no, I already tried )
2) I don’t know ( why don’t you find out- you work here I don’t)
3) I don’t work in this dept.(great, find someone that does)
?♀️
Lousy trainers and teachers