Demonstrating its commitment to exceeding customer expectations, Valencia Acura has been certified in the J.D. Power 2019 Dealer of Excellence Program, which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional customer service.
“This certification sets us apart, especially coming from such an authority as J.D. Power,” said Cheri Fleming, dealer/principal at Valencia Acura. “For 22 years, we’ve created a friendship culture treating guests the way we ourselves want to be treated. Our team works to provide the absolute best customer service at every stage of the sale and service relationship. Everyone in this dealership contributes to making our customers happy, and every member of our team shares in this achievement.”
Known for its “Voice of the Customer” research for 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile.
According to J.D. Power, buying a vehicle is a significant financial transaction and can be stressful because there’s so much information to digest. The Dealer of Excellence Program assists auto buyers who are looking for an exceptional dealership where they can confidently buy a vehicle. Certified dealers also benefit by leveraging the J.D. Power brand and promoting their dealership’s commitment to an outstanding customer purchase experience.
Dealer of Excellence is an exclusive program and not all dealerships can qualify. Those that do must pass a three-step process:
As the first qualification criterion, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand’s performance in the most recent J.D. Power U.S. Sales Satisfaction Index (SSI) Study.SM Thus, proportionally more dealerships from top-performing brands can become a J.D. Power Dealer of Excellence.
Second, dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in the SSI Study.
Finally, qualifying dealers must pass an audit to show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to, listing vehicle inventory and pricing on the dealership website; negotiating in an efficient and transparent manner; offering a fair trade-in value; and presenting a clear and easy-to-understand menu of finance and insurance products.
“It is such an honor to receive this recognition,” said Don Fleming, Valencia Acura’s general manager. “We are so fortunate to live in a community that supports local businesses and appreciates the goodwill and friendship our dealership provides. We like to say that we’re more than a dealership; we build friendships.”
About Valencia Acura:
Since 1997, Valencia Acura is a local, independent, family-owned and operated Acura car dealership. Under the leadership of owners Don and Cheri Fleming, the dealership has earned Acura’s Precision Team Award for 13 years, Acura’s Council of Excellence Award from Acura Financial Services for 15 years, and named “Best New Car Dealership” in the Santa Clarita Valley by readers of The Signal newspaper for 14 years. Thee dealership was recognized by the Santa Clarita Valley Chamber of Commerce as “Medium Business of the Year” in 2001 and as “Large Business of the Year” in 2016. As dealer/principal, Cheri Fleming was awarded “Dealer of the Year” by Newsweek Magazine and the American International Automobile Dealer Association in 2006 based on Valencia Acura’s business practices and community involvement. Located at 23955 Creekside Road in Valencia, California. (661) 255-3000 www.ValenciaAcura.com.